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“The team at FineLine is a seamless extension of our member support department here at the ASPCA. Their commitment to our mission is evident in their professional and courteous interactions with our donors. FineLine is a highly valued partner in our efforts to strengthen relationships with our large group of members!”
Director of Donor Stewardship
Animal services organization
- How to understand the key drivers of engagement and disengagement
- Techniques to enable you to improve areas of employee engagement.
- How to understand disengaged employees and ways to shine light on turnover and employee apathy
Measures That Matter
Outlined in this guide:
How relevant engagement with donors dramatically increases donations and strengthens your relationship:
- The importance of having measures that are integrated across channels to build and deepen your relationships.
- Discover how moving beyond numbers that keep score to numbers that drive better actions can strengthen and retain your customer engagements.
How to Hear Your Donors’ Voice
- How to capture the exact words your donors are sharing for deeper insights
- Ways to integrate the VOICE of your donor across all channels, including social
- Best practices for donor engagement to capture who your supporters are
- The importance of “hot topics” in the lives of your donors
- How to give your donors “Woohoo” moments