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“The team at FineLine is a seamless extension of our member support department here at the ASPCA. Their commitment to our mission is evident in their professional and courteous interactions with our donors. FineLine is a highly valued partner in our efforts to strengthen relationships with our large group of members!”

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Director of Donor Stewardship
Animal services organization 

Employee Engagement

In this guide you will learn:

  • How to understand the key drivers of engagement and disengagement
  • Techniques to enable you to improve areas of employee engagement.
  • How to understand disengaged employees and ways to shine light on turnover and employee apathy

Measures That Matter

Outlined in this guide:

How relevant engagement with donors dramatically increases donations and strengthens your relationship:

  • The importance of having measures that are integrated across channels to build and deepen your relationships.
  • Discover how moving beyond numbers that keep score to numbers that drive better actions can strengthen and retain your customer engagements.

How to Hear Your Donors’ Voice

You will learn:

  • How to capture the exact words your donors are sharing for deeper insights
  • Ways to integrate the VOICE of your donor across all channels, including social
  • Best practices for donor engagement to capture who your supporters are
  • The importance of “hot topics” in the lives of your donors
  • How to give your donors “Woohoo” moments