Becoming Donor Centric: American Express

Becoming Donor Centric: American Express

In this series, we’re looking at for-profit companies that are doing an exceptional job of customer service, in the hopes that this will help our non-profit friends to think about the way they treat their customers – the donors. Donors ultimately drive the...
Becoming Donor Centric: Best Buy

Becoming Donor Centric: Best Buy

As the world becomes more globalized, both for-profit and non-profit organizations are reaching for the same transcontinental wallet. Now, as consumers have more selection and information, they hold most of the power.So in a sea of products and services, how does...